Find your main shutoff
The main valve sits where the water line comes into the building. Find it before you need it, and make sure everyone at home knows where it is.
Home/Plumbing help
Plumbing help: what to do before the plumber gets there.
Pick your problem for the steps to take right now, then see the guides for everyday fixes. Anything urgent, call (323) 654 5454.
What's going on?
Tap your problem. We'll tell you what to do right now and what to have ready when you call.
Emergency, call now
Leak or burst pipe
Do this now
- Turn off the water at the fixture's shutoff valve, or at the main valve if you can't find it.
- Put towels or a bucket under the drip and move anything valuable.
Have this ready
- Where the water is coming from
- Your address and unit number
- Photos if you can
Same day
Clogged drain or toilet
Do this now
- Stop running water into that drain.
- Skip drain chemicals, they can damage pipes.
Have this ready
- Which drains are slow
- Say so if more than one is backing up
Same day
No hot water
Do this now
- Look for water around the base of the heater, and if it's leaking, turn off the cold water valve on top.
- If you smell gas, leave the building and call 911 from outside.
Have this ready
- Tank or tankless
- The brand if you can see it
- Roughly how old it is
Emergency, call now
Sewer backup
Do this now
- Stop using every sink, toilet, shower and the washer.
- Keep people and pets away from the backup.
Have this ready
- Where the backup shows up
- For apartment buildings, how many units are affected
Emergency, call now
Water damage help
Water damage
Do this now
- Stop the water at the shutoff if you can.
- Only turn off power to wet rooms if you can reach the breaker without stepping in water.
- Take photos before anything is moved.
Have this ready
- When it started
- Which rooms are wet
- The owner or manager's contact if you rent
Book a time
Something else
Do this now
- Tell us what you need, from installs and remodels to new construction.
Have this ready
- Photos
- The best time to reach you
Everyday plumbing guides.
Small fixes you can try safely, and the point where it's time to call us.
A slow or clogged drain
Stop running water into it and skip harsh drain chemicals. If more than one drain is slow, the clog is likely further down the line, so call us.
A toilet that keeps running
Lift the tank lid and check that the flapper seals and the chain isn't caught. Still running? Close the valve behind the toilet and call us.
No hot water
Check for water around the base of the heater. If it's leaking, close the cold water valve on top. If you smell gas, leave and call 911 from outside.
A jammed garbage disposal
Switch it off and never reach inside. Many disposals have a reset button underneath. If it hums but won't turn, call us.
Low water pressure
If it's one faucet, the screen at the tip may be clogged. If the whole place is weak, it could be a valve or the line itself, so call us.
Call right away if you see this.
Don't wait on these. Call (323) 654 5454, any hour.
- Water you can't stopEven after closing the valves you can find.
- Sewage coming upIn a tub, shower, floor drain or toilet.
- Water near electricalOutlets, panels or light fixtures getting wet.
- A smell of gasLeave first, then call 911 from outside.
Help questions.
Still stuck? We pick up any hour.
We'd skip it. Harsh drain chemicals can damage pipes. Stop using the drain and call us instead.
Usually where the water line enters the building. In apartments, ask the manager where the shutoff for your unit is.
Usually not, so book a time online. Water you can't stop is urgent, so call right away.
Leak, clog or no hot water? We're there when you need us.
Open 24 hours, 7 days. Based in West Hollywood, serving Los Angeles.