Frequently Asked Questions
Everything you need to know about working with Landon Scales. Cannot find what you are looking for? Contact us.
FAQ
General Questions
What does Landon Scales do?
Landon Scales is a digital marketing agency based in Thousand Oaks, CA. We help local businesses grow through Facebook and Instagram advertising, AI powered lead management, AI call receptionists, website design, and custom automation. We specialize in making advanced marketing technology accessible and affordable for small businesses across Ventura County.
What areas do you serve?
We are based in Thousand Oaks and serve businesses across all of Ventura County including Westlake Village, Newbury Park, Camarillo, Simi Valley, Moorpark, Agoura Hills, Oxnard, and Ventura. We also work with clients throughout Southern California and can serve remote clients statewide.
What makes Landon Scales different from other marketing agencies?
Three things set us apart. First, we use AI powered tools like automated lead follow up and 24/7 phone receptionist to give your business capabilities that used to be reserved for large corporations. Second, we specialize exclusively in local businesses so we understand the unique challenges you face. Third, we operate on a month to month basis with transparent pricing because we believe in earning your trust through results.
Do you work with businesses outside of Ventura County?
Yes. While our primary service area is Ventura County and surrounding areas, we work with businesses throughout California and beyond. Our AI powered tools and digital marketing services work effectively regardless of your physical location.
FAQ
Facebook & Instagram Ads
How much should I spend on Facebook ads?
For most local businesses, we recommend starting with $500 to $1,500 per month in ad spend. This is separate from the management fee and gives us enough budget to test different audiences, optimize campaigns, and generate meaningful results. The ideal budget depends on your industry, competition, and growth goals.
How long does it take to see results from Facebook ads?
Most businesses start seeing leads and engagement within the first two to four weeks of launching campaigns. However, the best performance typically comes after 60 to 90 days as we gather data, optimize targeting, and refine ad creative. We set realistic expectations from day one and provide transparent reporting so you always know how your campaigns are performing.
Do you create the ad images and videos?
Yes. We provide creative guidance and can produce ad graphics, carousel images, and video content for your campaigns. We also work with content you already have, such as photos and videos from your business, to create authentic ads that resonate with local audiences.
Can you run ads for my business if I have never done it before?
Absolutely. Many of our clients are running ads for the first time when they start working with us. We handle everything from setting up your ad accounts and tracking pixels to creating campaigns and managing them on an ongoing basis. You do not need any prior advertising experience.
FAQ
AI Tools & Automation
What is an AI call receptionist?
An AI call receptionist is an artificial intelligence powered system that answers your business phone calls 24 hours a day, 7 days a week. It greets callers professionally, answers common questions about your business, qualifies potential customers, and can schedule appointments directly on your calendar. It ensures you never miss a call, even outside business hours or when you are busy with a customer.
How does AI lead management work?
Our AI lead management system automatically follows up with new leads via text and email. When someone inquires about your services, the AI sends personalized follow up messages, answers their questions, qualifies them based on your criteria, and books appointments on your calendar. This happens within minutes of the inquiry, which dramatically increases your conversion rate compared to manual follow up that might take hours or days.
Will my customers know they are talking to AI?
Our AI systems are designed to feel natural and conversational. The AI receptionist uses your business name and is trained on your specific services, hours, and policies. While we always operate ethically, most callers appreciate the immediate, helpful response they receive. You can customize the personality and responses to match your brand.
Can I customize what the AI says and does?
Yes, completely. We configure the AI based on your specific business needs. You tell us what questions it should answer, what information to collect from callers, how to qualify leads, and when to escalate to a human. We can update these settings anytime as your business evolves.
FAQ
Pricing & Billing
Are there any long term contracts?
No. All of our plans are month to month. We believe in earning your business through results, not contracts. You can cancel with 30 days notice at any time.
What is included in the management fee?
The management fee covers campaign strategy, audience research, ad creative development, campaign setup, ongoing optimization, A/B testing, performance reporting, and direct access to your account manager. The ad spend you pay directly to Facebook is separate from the management fee.
Do you offer a free trial or audit?
We offer a free ad account audit for businesses that are already running ads. This gives us a chance to show you what we can improve and gives you a sense of how we work before committing. We also offer a free strategy call where we discuss your goals and recommend the best approach for your business.
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